Professional Liability Defense Federation

Lawyers Must Exercise Caution in Responding to Online Criticism to Ensure Strict Adherence to Confidentiality Obligations

March 24, 2021

As with all industries facing increasingly vocal consumers enabled by numerous online outlets to comment on products and services, lawyers regularly find themselves targets of negative reviews or other online criticism.  However, lawyers are uniquely constrained in their ability to respond to such criticism by applicable ethical rules.  The American Bar Association (“ABA”) recently opined…

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